Privacy Policy

1. Introduction

AskMe provides an automated WhatsApp AI assistant service for vacation apartment guests. This Privacy Policy explains how we collect, use and protect your data when you interact with our service.

In short: We only collect what's necessary to answer your questions. We never sell your data. Your information is deleted automatically after your stay ends.

2. Data We Collect

When you use the AskMe assistant, we may collect the following information:

Your WhatsApp phone number
Messages you send to our assistant
Apartment stay information (which property you are staying in)

We do not collect your name, email address, passport details or payment information through our WhatsApp service.

3. How We Use Your Data

Your data is used solely for the purpose of providing the AskMe service:

To provide automated responses to your questions about the apartment
To identify which apartment you are staying in and provide relevant information
To improve the quality and accuracy of our responses

We do not use your data for marketing purposes or share it with advertisers.

4. Data Storage

Your data is stored securely in our database using industry-standard encryption. We do not sell, rent or share your personal data with third parties, except where required by law.

5. Data Retention

Your session data is automatically deleted after your stay ends. We do not retain personal conversation data beyond the period necessary to provide the service.

6. WhatsApp

Our service operates through WhatsApp Business API. Your use of WhatsApp is also subject to WhatsApp's own Privacy Policy, which you can review at whatsapp.com/legal/privacy-policy.

7. Your Rights (GDPR)

If you are located in the European Union, you have the following rights under GDPR:

Right of access — you may request a copy of the data we hold about you
Right to erasure — you may request deletion of your data at any time
Right to rectification — you may request correction of inaccurate data
Right to object — you may object to how we process your data

To exercise any of these rights, please contact us at the address below.

8. Contact

For any questions regarding this Privacy Policy or your personal data, please contact us:

Email: askme.apartman@gmail.com
WhatsApp: +385 95 791 6685

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through our service. Continued use of AskMe after changes are posted means you accept the updated policy.